Internet Privacy Statement
Marriott has a strong commitment to providing excellent service to all of our customers and visitors of this website, including respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses information. We have prepared this statement to inform you of the privacy principles that govern Marriott.com and other Marriott sites included within Marriott.com, which are listed in this privacy statement ("Statement").
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized this statement by major processes and areas so that you can quickly link to the information of most interest to you.
At Marriott, meeting your needs and expectations form the foundation of everything we do - including protecting your privacy.
If after reviewing this Statement you have any questions or privacy concerns please send an e-mail to firstname.lastname@example.org or send a letter to:
Marriott International, Inc
Att: Information Protection, Dept. 52.923.26
10400 Fernwood Road
Bethesda, MD 20817
United States of America
- Information We Collect and How We Use It
- Disclosure of Information to Third Parties
- Pixel Tags
- E-Mails about Special Offers and Promotions and Opt-Out
- Other Sites
- International Transfers
- Legal Issues
This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site unless you:
- access the Web site from a link in an email that we sent;
- are a Marriott Rewards member and logs-in to your account or you have created a profile and log-in; or
- have created a profile and log-in when you access the Web site.
In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web site function correctly and provide you the functionality that you see on this Web site. We also use this information to better understand how visitors use our Web site and how we can better tune it, its contents, and functionality to meet your needs.
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When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number, Marriott Rewards number (if applicable) and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to:
1) send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel;
2) notify you about special offers and promotions as described in the email section of this privacy statement; as well as;
3) send you periodic satisfaction or market research surveys.
You can opt out of the marketing emails and Marriott research surveys at any time by following the procedure outlined in the email marketing message or in the research survey. The same types of information would be requested to complete a gift certificate purchase, register for a Marriott Rewards promotion, enter a sweepstakes or online game, to enroll in the Marriott Rewards program or to redeem Marriott Rewards points. On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.
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In addition to the travel-related services and required information sharing described directly above, Marriott does use the services of third parties, such as fulfilment houses, market researchers, email service providers and mail houses that process mail for the Marriott group of companies, persons authorized by you, and Marriott franchisees as well as such entities and marketing companies that provide these services for the Marriott group of companies and Marriott franchisees. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Marriott specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. Except as described in this paragraph and the sections above titled “Marriott Rewards Communications and Use of Member Information” and “Travel Related Services” we do not permit the sale or transfer of personally identifiable information to entities outside of the Marriott family of companies and hotels and our third party service providers for any non-Marriott use without your approval.
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Our Web site uses “cookie” technology. “Cookies” are encrypted strings of text that a Web site stores on a user’s computer. Our Web site requires the use of a cookie throughout the online reservation process. Without cookies we will not be able to keep information you enter on multiple pages together. For example, unless Marriott.com can remember the dates you used in your hotel search we will not be able to check room availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on Marriott.com. In addition, cookies are used to:
- allow registered users to sign in without typing their sign-in name each time;
- measure usage of various pages on our Web site to help us make our information more pertinent to your needs and easy for you to access; and
- provide functionality such as online reservations, Marriott Rewards transactions, and other functionality that we believe would be of interest and value to you.
We use third-party advertising technology to serve ads when you visit our Web site and sites upon which we advertise. This technology uses information about your visits to this Web site and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you. In the course of serving our advertisements to you, a unique third-party persistent cookie may be placed or recognized on your browser. In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising. These beacon gifs enable our ad server to recognize a browser’s cookie when a browser visits this site and to learn which banner ads bring users to our Web site and whether a reservation on Marriott.com is executed. The information our ad-serving providers and we collect through this technology is not personally identifiable.
You may set your browser to block cookies, although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site.
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Marriott and its third party service providers use pixel tags (also known as “clear gifs,” “beacon gifs,”etc.). Pixel tags are not visible to the user of the Web site and consist of a few lines of computer coding delivered with the Web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Marriott. Marriott and our email service provider use pixel tags to:
- track customer response to Marriott advertisements and Web site content;
- determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a “coded sensor,” in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor.
- know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and
- allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.
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It is our intention to only send you email communications that will be useful to you and that you want to receive. When you create a personal account, join Marriott Rewards, or make a reservation and provide your email address, we will periodically contact you via email to provide you with Marriott Rewards account updates and provide information about special offers and promotions that may be of interest to you. These communications will relate to Marriott offers which may also include the promotions of select, reputable third parties with whom Marriott has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send Marriott related email.
We provide you the ability to define and modify your mailing preferences online at anytime including unsubscribing from all marketing communications. In addition, every time you receive an email you will be provided the choice to opt-out of future emails by following the instructions provided in the email. You may also opt-out online by updating your personal account, or sending a letter to Internet Customer Care – Unsubscribe, 1818 North 90 Street, Omaha, Nebraska 68114-1315 USA. Please allow 10 business days for us to process your opt-out.
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Given that the Internet is a global environment, using the Internet to collect and process personally identifiable information necessarily involves the transmission of data on an international basis. Therefore, by browsing this Web site and communicating electronically with us, you acknowledge and agree to our processing of your personally identifiable information in this way.
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This is a United Kingdom website and is subject to the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. Marriott will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against suspected criminal activities to Marriott guests, visitors, associates, or property (including this site), or to others.
By using this Web site, you agree that any and all disputes that were not resolved to your satisfaction directly by us shall be governed by the BBBOnline’s dispute resolution process.
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