Direct Debit Payments

Dear Member,

 

I am writing with some news about how we shall now be collecting your Direct Debit if you pay by this method.

 

On the 1st June 2017 we shall be using a new payment provider for your monthly Direct Debit payments. To make the process simpler and more efficient for our members, we've employed the services of a leading UK based company in the health and fitness sector called Harland's Services. Harland's are experts in their field and BACS approved bureau for collecting Dirct Debits.

 

So what does this mean for you?

 

Firstly, we would like to reassure you that your membership will continue as normal and that you need take no action to continue receiving the benefits of Direct Debit. The only change you will notice is that with effect from the 1st June2017, Harland's Services Limited will collect your Direct Debit instead of Marriott Hotels Ltd and therefore their name will appear on your bank/building society statement. There is no need for you to complete a new Direct Debit instruction, as details of the change will have been supplied to your bank, who may also notify you, independently.

 

The only other change as part of this move wil be around the administration of your membership. Harland's will, from the 1st June 2017 also be managing all amendments and payments on our membership system in real time on our behalf.

 

This will include such things as the updating of contact details, requests to suspend a membership, cancellations and changes to your bank account; all of which will now be managed directly by Harland's via their call centre in line with your Marriott Terms and Conditions of Membership. If you pay your membership annually then there will be no change to your current payment process and all renewals will be made as normal in your club.

 

The final change in the process is around rejected Direct Debits. Whilst this will not affect the vast majority of members, we are aware that on occasion this does happen, for a variety of reasons. If this does occur, Harland's will contact you directly to inform you that a Direct Debit has been rejected, in the same way that the club would currently do. Harland's will now have the ability to represent your Direct Debit in a timelier manner, collect the payment and update our records in real time. Please note that should a payment be rejected by your bank for reasons other than error, then you will be charged a fee of up to £25.00, although no such charges will be applied on the first occasion if this happens.

 

To ensure that any queries are handled efficiently, you should contact Harland's directly to make any amendments to your membership from the 1st June 2017.

 

Harland's can be contacted on 01444 226190 or by email on marriott@harlandsgroup.co.uk

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